Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change) Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law. 

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluates pre-employment medical exam results of newly hired personnel. Responsible in alleviating the basic health issues of employees including but not limited to checking of vital signs and administering appropriate medicine/s. Does first aid treatment of minor accidents within the company premises. In-charge in the custody and replenishment of first aid kit. Validates the sick leave application and disputes. Assess employee’s health condition upon return to work from sick leave. Acts as safety officer in implementing health and safety procedures. Coordinates with the HMO provider in processing HMO coverages (principal & dependents), inquiries and requirements submission. Creates programs and strategies to improve the health of employees. Manages the office clinic, medical records, supplies, instruments, equipment and sanitation of the clinic. Perform services for ServiceFirst and its affiliates and its subsidiaries. MINIMUM REQUIREMENTS: Graduate of BS Nursing. Preferably BOSH certified. Highly organized and meticulous attention to details. Commendable problem-solving skills and with high sense of urgency. Resilient, flexible and has an impressive work ethics and level of professionalism. Knowledgeable in Microsoft programs-Word, Excel, PowerPoint etc Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We need a Senior Project Manager, who will be responsible for guiding the development of a project, coordinating with various teams and stakeholders, managing risks, and ensuring that project goals are met in a timely manner. You have a deep understanding of project management principles and can lead a team to deliver on time and within scope. What you will be doing: •Creating and defining project scopes and objectives, involving all relevant stakeholders •Develop detailed project plans, including resources, timeframes, and budgets for tasks •Assigning tasks to internal teams and assisting with schedule management •Using project management tools to monitor working hours, budget, plans, and money spent •Ensuring standards and customer satisfaction are maintained •Acting as the point of contact and communicating project status to all participants •Monitoring project progress and making adjustments as needed •Measuring project performance using appropriate systems, tools, and techniques •Reporting and escalating issues to management as needed •Managing risks and issues and taking corrective measurements •Coordinating internal resources and vendors for the flawless execution of the project •Performing quality control on the project throughout development to maintain the standards expected •Managing relationships with clients and stakeholders •Actively research to design new projects and prepare and present new ideas to improve current business processes. •Identify business improvement opportunities. •Improve the efficiency and effectiveness of key business processes. •Create solution-orientated teams. •Change management, including impact assessment. •Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management, processes, etc. Qualifications: •Minimum of 6 years of demonstrated professional business experience, preferably in the Contact Centre space, with strong business comprehension. •BS degree in Business Administration or related field •Advanced time management and analytical skills •Working knowledge of Microsoft Excel and Project Management software •Excellent client-facing and internal communication skills •Excellent written and verbal communication skills •Strong organizational skills including attention to detail and multitasking skills •Ability to develop and maintain strong stakeholder relationships (internally and externally). •PMP Certification •Six Sigma – LEAN Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a motivated and adaptable B2B Sales Manager to join our team. This role offers an exciting opportunity to work closely with leadership, contribute to building sales processes, and gradually take on responsibilities within the sales cycle. As a B2B Sales Manager, you will start by collaborating with the VP for Strategic Partnerships to help build and optimize sales processes. This phase will give you hands-on experience with the tools, workflows, and strategies that drive sales success. Over time, you will transition into managing key aspects of the sales cycle, including discovery calls, presenting solutions, and supporting negotiations, while ensuring collaboration with cross-functional teams to meet client needs and close deals. KPIs will evolve as you progress into the role. Key Responsibilities: Phase 1: Learning and Building Sales Operations Work closely with the VP for Strategic Partnerships to understand and refine sales workflows. Assist in setting up and managing sales tools and systems. Document processes and establish reporting practices to support the sales team. Learn about the company’s services, target markets, and sales strategies. Provide administrative and organizational support for sales-related activities. Phase 2: Transition to Sales Cycle Management Gradually take ownership of key stages in the sales cycle, including discovery calls and client presentations. Present solutions to prospective clients and address their needs effectively. Collaborate with cross-functional teams, such as operations, marketing, and client success, to deliver what is needed to close deals. Support contract reviews and negotiations with guidance from leadership. Meet KPIs tied to sales targets and contribute to overall revenue growth. Qualifications: Some experience in inside sales, sales operations, or business development roles (outsourcing or BPO experience is a plus but not required). Strong communication and interpersonal skills with a willingness to learn and grow. A proactive attitude and ability to work collaboratively. Familiarity with CRM tools and sales processes is a plus. Bachelor’s degree in Business, Marketing, or related field (preferred). Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We need an Admin Facilities Specialist for our Alabang site who will be in charge of managing the enire vendor life cycle and overseeing the safety and maintenance of the company's facilities, as well as manage operational needs. Principal Functions & Responsibilities: Vendor selection and onboarding: Identifying and selecting the best vendors to meet the organization’s needs, and ensuring that they are properly onboarded. Contract management: Drafting, reviewing, negotiating, and managing contracts with multiple vendors to ensure that they meet the organization’s requirements and are legally binding. Vendor performance management: Monitoring vendor performance against key performance indicators (KPIs) and ensuring that vendors are meeting their contractual obligations. Risk management: Identifying, assessing, and mitigating vendor-related risks to protect the organization’s reputation and assets. Vendor lifecycle management: Managing the entire vendor lifecycle, from selection to offboarding, to ensure that vendors are managed effectively throughout their engagement with the organization. Data management and reporting: Collecting and analyzing vendor data to identify trends, opportunities for improvement, and cost savings. Relationship management: Developing and maintaining positive and mutually beneficial relationships with vendors to enhance the customer experience. Inspects vehicle to ensure that it is in a clean and in operable condition; completes inspection paperwork/checklist; reports the need for service or repair; ensures that vehicles are scheduled for routine maintenance as required. Coordinates and plans scheduling of shuttle service for employees  Routes daily trips in an efficient, effective and safe manner Scheduling transportation services, allocating drivers, and planning routes. Keeping transportation operations within budget without compromising efficiency. Processing transportation documentation and monitoring drivers' logbook entries. Collaborating with internal departments to optimize transportation services. Oversee the cleanliness and safety of company premises Ensure facility systems (building, sanitary, mechanical, electrical) are functioning optimally. Qualifications: •    At least 3 years of experiences in Facilities Management and Administration; •    Has an extensive understanding in Building and Equipment Maintenance  •    Knowledge of market specifics on vendor management negotiations, 100% Compliance of Agreements Finalization Management - Live & Renewals of agreements, •    Preparing pre & post agreement checklist and Implementation of agreement terms on monthly; •    Strong background in Vendor Management and Contract Management; •    Strong written and verbal communication and organizational skills; •    Strong attention to details and instructions; •    Amenable to extend working hours, if necessary •    With strong sense of discretion and confidentiality; •    Willing to work on shifting schedule •    Proficiency in MS Office and other business software. Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a detail-oriented Payroll Specialist to join our team in Alabang. As a Payroll Specialist, you will be in charge of processing employee payroll and final pay accurately and on time, as well as working closely with finance and other departments to ensure payroll compliance. Duties and Responsibilities: Process employee payroll and final pay accurately and on time. Maintain and update payroll records, including employee information, salary changes, deductions, and tax withholdings. Ensure compliance with payroll laws, tax regulations, and company policies. Handle payroll discrepancies, adjustments, and corrections. Work closely with finance and other departments to ensure payroll accuracy. Manage government remittances and loans. Ensure compliance with benefits-related regulations. Coordinate open enrollment and provide educational resources about benefit options. To process government remittances and loans. To provide support to HR Business Partner regarding employee status and updates. Prepares various reports as required but not limited to status and accomplishment reports. Perform all other duties and task assigned. Job Qualifications: A Bachelor’s or Associate Degree in Human Resource Management or a related field. Two (2) to three (3) years of experience as a Payroll Specialist or in a related role. Ability to handle confidential information. Excellent verbal and written communication skills. Strong analytical thinking skills. Proficiency in MS Office. Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Corporate Business Development Strategist to drive new business acquisition and revenue growth through strategic outbound sales efforts. This role is designed for a results-driven sales professional who thrives on engaging decision-makers, developing high-value opportunities, and contributing to long-term business expansion. In this role, you will focus on executing and refining outbound prospecting strategies to create a strong pipeline of BD-qualified leads (BDQLs). You will receive training, coaching, and support from leadership to maximize success and continuously improve sales performance. If you are a proactive business developer with strong communication skills and a passion for driving revenue growth, this role is for you. Key Responsibilities: 1. Outbound Sales & Lead Generation Execute targeted cold calling, email outreach, and follow-up strategies to engage decision-makers and open new business opportunities. Develop and refine high-converting messaging strategies to maximize engagement and response rates. Identify and qualify potential clients based on business needs, budget, and decision-making authority. 2. Pipeline Development & Qualification Conduct structured discovery calls to assess client needs and fit. Maintain an active pipeline of sales-qualified leads (SQLs) that align with company revenue goals. Work closely with leadership to refine targeting and lead conversion strategies. 3. Sales Performance & Execution Consistently generate SQLs that meet quality standards and conversion benchmarks. Optimize outreach efforts using data-driven insights and sales feedback. Receive ongoing training and coaching to enhance prospecting and conversion techniques. 4. Data Management & Reporting Ensure CRM records are accurate and up to date, logging all outreach activities and follow-ups. Track and report on pipeline health, lead conversion rates, and sales impact. Use analytics to refine outreach strategies and improve efficiency. Qualifications Proven experience in business development, sales, or prospecting, preferably in B2B, outsourcing, SaaS, or related industries. Strong understanding of pipeline management and lead conversion best practices. Excellent verbal and written communication skills, with the ability to engage high-level decision-makers. Experience using CRMs and sales engagement tools for tracking and optimizing prospecting efforts Resilient, coachable, and results-driven, with the ability to adapt and improve strategies based on performance data. Experience working with US or international clients is a plus. Who You Are Proactive & Results-Driven – You enjoy outbound sales, take ownership of your pipeline, and consistently work toward hitting targets. Resilient & Adaptable – You handle rejection professionally and continuously improve your approach. Excellent Communicator – You can engage C-suite executives, personalize outreach, and build relationships. Process-Oriented & Data-Savvy – You follow a structured approach to prospecting, qualifying, and managing leads. What We Offer Competitive salary + performance-based incentives HMO and de minimis benefits Paid vacation and sick leave Structured sales training and mentorship from leadership Career growth opportunities in a performance-driven environment Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach. Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.   

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach. Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Facilities and Admin Supervisor who will manage the day-to-day operations of our facilities, including maintenance, safety and security. You will be supervising staff, oversee the activities of contractors and vendor personnel, monitor vendor contracts, develop and implement policies as well as ensure compliance to protocols. Qualifications: Minimum of 5 years of relevant experience in Admin & Facilities management. Proven experience in budgeting and cost control for facilities operations, including maintenance, repairs, and capital improvement projects. Strong knowledge of building systems such as HVAC, plumbing, electrical, fire protection, and security systems. Experience in space planning, layout design, and optimization. People management and administrative experience. Certified BOSH/Safety Officer is an advantage. Strong attention to detail, problem-solving skills, and project management abilities. Ability to work under pressure, meet deadlines, and manage multiple tasks effectively. Proficiency in MS Office and other business software. Strong communication skills with discretion and confidentiality Amenable to extend working hours, if necessary Willing to work on a shifting schedule Roles & Responsibilities: Oversee daily operations of administrative staff and ensure high-quality service delivery. Develop and implement policies for operational procedures. Manage inventory and requisition of cleaning supplies and other facilities materials. Prepare and maintain accurate records, databases, and reports. Conduct performance evaluations and provide coaching to staff. Manage OPEX and CAPEX budgets for facilities operations, including forecasting and cost administration. Stay informed on industry trends and coordinate with contractors for services. Investigate and report facility-related complaints or concerns to the Admin Manager. Conduct inspections of facilities and coordinate repairs, maintenance, and other project work. Ensure facility systems (building, sanitary, mechanical, electrical) are functioning optimally. Coordinate building inspections, proactive maintenance, and specific project work. Assist in managing building fit-outs, relocations, and other building works, ensuring budget and design compliance. Ensure compliance with Health and Safety, Risk, and local regulatory requirements. Maintain relationships with Admin building teams to streamline operations. Oversee the cleanliness and safety of company premises. Plan, schedule, and manage shuttle services for employees. Supervise office housekeeping, security personnel, and third-party service providers. Manage food concessionaires and cafeteria operations. Provide logistical support for company events. Handle reports from technicians, action plan proposals, and monitor utilities (water, electricity). Supervise the facilities team’s reports and maintain asset management and inventory records. Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach. Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluates pre-employment medical exam results of newly hired personnel. Responsible in alleviating the basic health issues of employees including but not limited to checking of vital signs and administering appropriate medicine/s. Does first aid treatment of minor accidents within the company premises. In-charge in the custody and replenishment of first aid kit. Validates the sick leave application and disputes. Assess employee’s health condition upon return to work from sick leave. Acts as safety officer in implementing health and safety procedures. Coordinates with the HMO provider in processing HMO coverages (principal & dependents), inquiries and requirements submission. Creates programs and strategies to improve the health of employees. Manages the office clinic, medical records, supplies, instruments, equipment and sanitation of the clinic. Perform services for ServiceFirst and its affiliates and its subsidiaries. MINIMUM REQUIREMENTS: Bachelor’s degree in Nursing and MUST be a Registered Nurse At least 2 years of experience in the related field Excellent interpersonal, written, and oral communication skills. Ability to maintain the highest level of confidentiality. Can work on shifting schedules (especially nightshift) Start Date: March 10, 2025 Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.