Business Development Strategist

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We are looking for a Corporate Business Development Strategist to drive new business acquisition and revenue growth through strategic outbound sales efforts. This role is designed for a results-driven sales professional who thrives on engaging decision-makers, developing high-value opportunities, and contributing to long-term business expansion.

In this role, you will focus on executing and refining outbound prospecting strategies to create a strong pipeline of BD-qualified leads (BDQLs). You will receive training, coaching, and support from leadership to maximize success and continuously improve sales performance.

If you are a proactive business developer with strong communication skills and a passion for driving revenue growth, this role is for you.

Key Responsibilities:

1. Outbound Sales & Lead Generation

• Execute targeted cold calling, email outreach, and follow-up strategies to engage decision-makers and open new business opportunities.
• Develop and refine high-converting messaging strategies to maximize engagement and response rates.
• Identify and qualify potential clients based on business needs, budget, and decision-making authority.

2. Pipeline Development & Qualification

• Conduct structured discovery calls to assess client needs and fit.
• Maintain an active pipeline of sales-qualified leads (SQLs) that align with company revenue goals.
• Work closely with leadership to refine targeting and lead conversion strategies.

3. Sales Performance & Execution

• Consistently generate SQLs that meet quality standards and conversion benchmarks.
• Optimize outreach efforts using data-driven insights and sales feedback.
• Receive ongoing training and coaching to enhance prospecting and conversion techniques.

4. Data Management & Reporting

• Ensure CRM records are accurate and up to date, logging all outreach activities and follow-ups.
• Track and report on pipeline health, lead conversion rates, and sales impact.
• Use analytics to refine outreach strategies and improve efficiency.

Qualifications

• Proven experience in business development, sales, or prospecting, preferably in B2B, outsourcing, SaaS, or related industries.
• Strong understanding of pipeline management and lead conversion best practices.
• Excellent verbal and written communication skills, with the ability to engage high-level decision-makers.
• Experience using CRMs and sales engagement tools for tracking and optimizing prospecting efforts
• Resilient, coachable, and results-driven, with the ability to adapt and improve strategies based on performance data.
• Experience working with US or international clients is a plus.

Who You Are

• Proactive & Results-Driven – You enjoy outbound sales, take ownership of your pipeline, and consistently work toward hitting targets.
• Resilient & Adaptable – You handle rejection professionally and continuously improve your approach.
• Excellent Communicator – You can engage C-suite executives, personalize outreach, and build relationships.
• Process-Oriented & Data-Savvy – You follow a structured approach to prospecting, qualifying, and managing leads.

What We Offer

• Competitive salary + performance-based incentives
• HMO and de minimis benefits
• Paid vacation and sick leave
• Structured sales training and mentorship from leadership
• Career growth opportunities in a performance-driven environment

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Apply Now