Admin Facilities Specialist

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We need an Admin Facilities Specialist for our Alabang site who will be in charge of managing the enire vendor life cycle and overseeing the safety and maintenance of the company's facilities, as well as manage operational needs.

Principal Functions & Responsibilities:

• Vendor selection and onboarding: Identifying and selecting the best vendors to meet the organization’s needs, and ensuring that they are properly onboarded.
• Contract management: Drafting, reviewing, negotiating, and managing contracts with multiple vendors to ensure that they meet the organization’s requirements and are legally binding.
• Vendor performance management: Monitoring vendor performance against key performance indicators (KPIs) and ensuring that vendors are meeting their contractual obligations.
• Risk management: Identifying, assessing, and mitigating vendor-related risks to protect the organization’s reputation and assets.
• Vendor lifecycle management: Managing the entire vendor lifecycle, from selection to offboarding, to ensure that vendors are managed effectively throughout their engagement with the organization.
• Data management and reporting: Collecting and analyzing vendor data to identify trends, opportunities for improvement, and cost savings.
• Relationship management: Developing and maintaining positive and mutually beneficial relationships with vendors to enhance the customer experience.
• Inspects vehicle to ensure that it is in a clean and in operable condition; completes
• inspection paperwork/checklist; reports the need for service or repair; ensures that
• vehicles are scheduled for routine maintenance as required.
• Coordinates and plans scheduling of shuttle service for employees
•  Routes daily trips in an efficient, effective and safe manner
• Scheduling transportation services, allocating drivers, and planning routes.
• Keeping transportation operations within budget without compromising efficiency.
• Processing transportation documentation and monitoring drivers' logbook entries.
• Collaborating with internal departments to optimize transportation services.
• Oversee the cleanliness and safety of company premises
• Ensure facility systems (building, sanitary, mechanical, electrical) are functioning optimally.

Qualifications:

•    At least 3 years of experiences in Facilities Management and Administration;
•    Has an extensive understanding in Building and Equipment Maintenance 
•    Knowledge of market specifics on vendor management negotiations, 100% Compliance of Agreements Finalization Management - Live & Renewals of agreements,

•    Preparing pre & post agreement checklist and Implementation of agreement terms on monthly;
•    Strong background in Vendor Management and Contract Management;
•    Strong written and verbal communication and organizational skills;
•    Strong attention to details and instructions;
•    Amenable to extend working hours, if necessary
•    With strong sense of discretion and confidentiality;
•    Willing to work on shifting schedule
•    Proficiency in MS Office and other business software.

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.